Privacy Policy
Last Updated: January 15, 2025
At tion-app, we understand that your privacy matters deeply. This policy explains how we collect, use, and protect your personal information when you use our project documentation management services. We believe in being completely transparent about our data practices, so you can make informed decisions about working with us.
Information We Collect
When you work with tion-app, we collect several types of information to provide you with excellent service and maintain secure project documentation systems.
Personal Information You Provide
- Contact details including your name, email address, phone number, and business address
- Company information such as business name, industry type, and organizational structure
- Project-specific data that you upload or input into our documentation systems
- Communication records from emails, calls, and meetings with our team
- Billing information including payment methods and transaction history
Automatically Collected Information
- System usage patterns including login times and feature utilization
- Technical data such as IP addresses, browser types, and device information
- Performance metrics that help us optimize our documentation tools
- Error logs and diagnostic information for troubleshooting purposes
How We Use Your Information
Your information helps us deliver professional documentation management services and maintain long-term business relationships.
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Service delivery and project management | Contact information, project data, communication records | Contract performance |
| Technical support and system maintenance | Usage data, error logs, technical information | Legitimate business interest |
| Billing and payment processing | Financial information, transaction history | Contract performance |
| Security monitoring and fraud prevention | Login data, IP addresses, usage patterns | Legitimate business interest |
| Service improvement and development | Aggregated usage statistics, feedback | Legitimate business interest |
Data Sharing and Disclosure
We're selective about when and how we share your information. Here's exactly who might have access to your data and under what circumstances.
We never sell your personal information to third parties. Any data sharing serves specific business purposes that directly benefit your service experience.
- Service providers: Cloud hosting partners, payment processors, and security vendors who help us deliver our services under strict confidentiality agreements
- Legal requirements: When required by law, court orders, or government regulations, we may disclose information to appropriate authorities
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the new entity with the same privacy protections
- Safety situations: We may share information to protect the safety of our employees, clients, or the general public when we believe it's necessary
Your Privacy Rights
You have significant control over your personal information. We've designed our processes to make exercising these rights straightforward and effective.
Access and Correction
You can request a complete copy of the personal information we hold about you. If any details are inaccurate, we'll correct them promptly upon your request. This includes updating contact information, correcting project details, or modifying communication preferences.
Data Deletion
You have the right to request deletion of your personal information, subject to certain limitations. We may need to retain some information for legal compliance, contract fulfillment, or legitimate business purposes. We'll explain any retention requirements when you make a deletion request.
Processing Restrictions
You can ask us to limit how we use your information in specific situations. For example, if you're disputing the accuracy of your data or if you've requested deletion but we need to retain it for legal reasons, you can request restricted processing.
Data Security Measures
Protecting your information is fundamental to our business. We've implemented multiple layers of security to safeguard your data against unauthorized access, disclosure, or misuse.
- End-to-end encryption for data transmission and storage of sensitive project information
- Multi-factor authentication requirements for all team members accessing client data
- Regular security audits and penetration testing conducted by independent security firms
- Strict access controls ensuring team members only access information necessary for their roles
- Automated backup systems with encrypted storage in geographically distributed locations
- Employee training programs covering data protection best practices and incident response
- Network monitoring systems that detect and respond to potential security threats
While we maintain industry-leading security practices, no system is completely immune to threats. We continuously monitor and update our security measures to address evolving risks and maintain the highest protection standards.
Data Retention and Storage
We retain your information only as long as necessary to provide services, meet legal obligations, and maintain business records. Our retention practices balance your privacy rights with practical business needs.
Active Client Data
While you're an active client, we retain all necessary information to provide ongoing documentation management services. This includes project files, communication history, and account information that supports your service experience.
Post-Service Retention
After service termination, we typically retain core business records for seven years to meet tax and legal requirements. Project-specific data may be retained for shorter periods unless you request extended storage for your own business needs.
Deletion Procedures
When retention periods expire or you request data deletion, we use secure deletion methods that make information unrecoverable. This includes overwriting storage media and destroying physical backups according to industry security standards.
International Data Transfers
Our primary operations are based in the United States, but some of our service providers operate internationally. When your information is transferred outside the US, we ensure appropriate protections are in place.
We use standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms to protect your information during international transfers. All international service providers must meet the same privacy and security standards we maintain domestically.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, services, and legal requirements. When we make significant changes, we'll notify you through email and provide at least 30 days' notice before the changes take effect.
Minor updates that don't materially affect your rights may be implemented without advance notice, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Requests
We're here to address any privacy concerns or requests you may have. Our privacy team responds to inquiries within two business days and works to resolve complex requests within 30 days.
Email us at info@tion-app.com with "Privacy Request" in the subject line
Call us at (360) 223-0889 to discuss privacy matters directly
Write to us at: tion-app Privacy Team
Palmdale, CA 93551, United States